Refund Policy
Refund Policy for Auralis Wellness & Health
Thank you for shopping with Auralis Wellness & Health. We want you to be completely satisfied with your purchase. If you are not satisfied, please review our refund policy below to understand the process and conditions.
1. Eligibility for Refunds
- Damaged or Defective Items: If your product arrives damaged, defective, or not as described, you are eligible for a full refund or replacement.
- Incorrect Items: If we mistakenly send you the wrong product, you may request a refund or exchange.
- Unopened Products: Items that are unopened, unused, and in their original packaging may be eligible for a refund within [number] days of receipt.
2. Non-Refundable Items
- Opened or Used Products: Items that have been opened, used, or altered after delivery.
- Sale or Discounted Items: Items marked as final sale or heavily discounted are not eligible for refunds.
- Personal or Hygiene Items: Certain health and wellness products may be non-refundable for hygiene reasons.
3. Refund Process
- To request a refund, contact our customer support at [your email/phone] within [number] days of receiving your order.
- Provide your order number and reason for the refund request, along with any supporting photos if applicable.
- Once your request is approved, you will receive instructions for returning the product.
4. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping service to ensure your return is received.
5. Refund Timing
- Refunds will be processed within [number] days after we receive and inspect the returned item.
- Refunds will be issued via the original payment method. Please note that banking or credit card processing times may vary.
6. Exceptions
- We reserve the right to decline refunds if the returned items do not meet our policy criteria.